Post by khatunrita309 on Mar 10, 2024 20:35:07 GMT -8
Only 0.03% of properties on Booking.com achieve a 10/10 rating . A perfect 10, round and round, so beautiful that it seems impossible. A result that many hoteliers aspire to, fighting strenuously with every weapon at their disposal, just like for the first position on TripAdvisor. But what do hotels that have a top reputation on Booking.com have in common? And above all, how to achieve these levels of perfection? Those directly involved reveal this to us in a video interview released by the portal. “How to delight your guests” is the title of the video in which these hoteliers talk about the ingredients of their success . There is an unmistakable flavor that unites each of these stories. A red thread that seems to run through every destination and that outlines the contours of the ideal hotel structure. 4 factors that define the profile of the 10/10 hotel 1 – Home atmosphere : many of the featured structures are apartments or small B&Bs. This is why the environment is more reminiscent of a home than that of a hotel. But the private home effect cannot be achieved only with furnishings. It can also be achieved with the warmth of a welcome and with small daily gestures. “The home feel is something customers always mention when talking about us. When they come from abroad, they feel at home here.” 2 – Personalized attention : all the interviewees cite among the reasons for their success the fact of personally welcoming each guest, carefully.
preparing breakfast, perhaps with an eye for presentation. “I make a different fresh salad every day, and I try to make it as beautiful as possible. Presentation is also important.” 3 – Direct contact : several owners say they always find time to stop for a chat, have a drink together and share information about the place. Being able to talk to guests creates a personal connection that enhances the impression of the stay. “Maybe we spend some evenings chatting, drinking a drop of grappa, talking about the mountains…” 4 – Generosity : hotels are not non-profit organisations Industry Email List we know this, but what is striking about each owner is the genuine desire to make someone happy. Success for these people is not measured in terms of revenue, one might say, but of affection. “To be honest we don't just do it for the money. Making people happy and customers satisfied is much more important.” Easy in small structures... but in hotels? Unfortunately, among the structures selected for the video and reviewed 10/10 on Booking, there are no hotels. These are mostly individual apartments or small properties.
The only hotel that actually deserves this designation is the Hyades Mountain Resort in Greece, which has 7 independent chalets: MinaVill La Casa Sulle Dolomiti, Italy: b&b with 1 room Hyades Mountain Resort, Greece: 7 holiday homes Blueberry Apartment, Poland: 2 apartments Arles Hideaway, France: 1 apartment Old Town Apartments Tyn, Czech Republic: 2 apartments Pinetree Lodge Druridge Bay, United Kingdom: hotel with 1 room How is it possible to achieve the same results in a hotel facility? Easy to personalize service and welcome when you only have a couple of guests a day. Surely none of you could afford to welcome every single customer, to prepare breakfast personally, to chat with each of them. The more rooms there are in the hotel, the more difficult it is to treat each one with special attention, but this should not be an excuse . In Trentino for example, where hotel standards are very high, there are numerous hotels that manage to achieve scores above 9 , given a good number of rooms. It happens even in big cities: in Florence, for example, our client Hotel Spadai boasts a superlative 9.6 despite having 54 rooms. The JK Place in Rome has the same score with 30 rooms. The Mandarin Oriental in Las Vegas has 392 rooms, but maintains a rating of 9.4. Perhaps for those.
preparing breakfast, perhaps with an eye for presentation. “I make a different fresh salad every day, and I try to make it as beautiful as possible. Presentation is also important.” 3 – Direct contact : several owners say they always find time to stop for a chat, have a drink together and share information about the place. Being able to talk to guests creates a personal connection that enhances the impression of the stay. “Maybe we spend some evenings chatting, drinking a drop of grappa, talking about the mountains…” 4 – Generosity : hotels are not non-profit organisations Industry Email List we know this, but what is striking about each owner is the genuine desire to make someone happy. Success for these people is not measured in terms of revenue, one might say, but of affection. “To be honest we don't just do it for the money. Making people happy and customers satisfied is much more important.” Easy in small structures... but in hotels? Unfortunately, among the structures selected for the video and reviewed 10/10 on Booking, there are no hotels. These are mostly individual apartments or small properties.
The only hotel that actually deserves this designation is the Hyades Mountain Resort in Greece, which has 7 independent chalets: MinaVill La Casa Sulle Dolomiti, Italy: b&b with 1 room Hyades Mountain Resort, Greece: 7 holiday homes Blueberry Apartment, Poland: 2 apartments Arles Hideaway, France: 1 apartment Old Town Apartments Tyn, Czech Republic: 2 apartments Pinetree Lodge Druridge Bay, United Kingdom: hotel with 1 room How is it possible to achieve the same results in a hotel facility? Easy to personalize service and welcome when you only have a couple of guests a day. Surely none of you could afford to welcome every single customer, to prepare breakfast personally, to chat with each of them. The more rooms there are in the hotel, the more difficult it is to treat each one with special attention, but this should not be an excuse . In Trentino for example, where hotel standards are very high, there are numerous hotels that manage to achieve scores above 9 , given a good number of rooms. It happens even in big cities: in Florence, for example, our client Hotel Spadai boasts a superlative 9.6 despite having 54 rooms. The JK Place in Rome has the same score with 30 rooms. The Mandarin Oriental in Las Vegas has 392 rooms, but maintains a rating of 9.4. Perhaps for those.